Return policy

LUXE VAULT – Return & Exchange Policy

Effective Date: June 21, 2026

At Luxe Vault, your satisfaction is our priority. We offer a straightforward return process with a 30-day return guarantee to ensure you feel confident with every purchase. Your satisfaction is 100% guaranteed.

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30-Day Return Guarantee

You may return any item within 30 days of receiving your order, provided it meets the following criteria:

• Items must be in original condition: unwashed, unworn, and free of stains, holes, rips, or tears.

• Tags must be intact, and the item must be returned in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

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How to Request a Return

We've made returns easy and seamless:

1. Contact us at luxevaultmail@gmail.com

2. Provide your order number and reason for return.

3. We'll guide you through the process and provide the return address.

4. Make sure to take a picture of the damaged area of the item and send it to the email provided. Without photo documentation, the item may not be eligible for return.

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Return Shipping Policy

• Customers are responsible for their own return shipping costs to the address provided during the return process.

• We recommend using a trackable shipping service.

• Original shipping fees are non-refundable.

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Damaged or Defective Items

If you receive a damaged or defective item:

1. Take a clear photo of the damaged area.

2. Email it to luxevaultmail@gmail.com along with your order number.

3. We will promptly resolve the issue and send a replacement item of equal value at no additional cost.

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